Summary: Cloud Vision collects your contact details only when you voluntarily submit our contact form. We use Google Analytics (with your consent) to improve our website. We never sell your data or use it for advertising.
1. What Personal Data We Collect
1.1 Contact form
When you submit an enquiry via our website contact form, we collect:
- First name and last name (required)
- Work email address (required)
- Phone number (optional)
- Company name (optional)
- Service interest — your selected option from the dropdown
- Free-text message (optional)
1.2 Analytics data
If you accept analytics cookies, Google Analytics 4 collects:
- Anonymised IP address
- Browser type, device type, and operating system
- Pages visited, time on site, and referring source
- General geographic location (country/region level only)
This data is not linked to your identity and is processed in aggregate. We do not enable Google Signals or any advertising features.
1.3 Data we do NOT collect
We do not collect payment information, create user accounts, or use tracking pixels for advertising purposes.
2. Legal Basis for Processing
| Processing activity | Legal basis (UK GDPR) |
|---|---|
| Responding to your contact form enquiry | Legitimate interests (Article 6(1)(f)) — to respond to pre-contractual enquiries; or Contract (Article 6(1)(b)) where the enquiry relates to entering into an agreement |
| Website analytics via Google Analytics | Consent (Article 6(1)(a)) — only collected after you accept analytics cookies via our cookie banner |
| Compliance with legal obligations | Legal obligation (Article 6(1)(c)) |
3. How We Use Your Data
We use contact form submissions solely to:
- Respond to your enquiry
- Provide information about our services that you have requested
- Follow up on any proposal or consultation we provide to you
We do not use your contact details for unsolicited marketing without your separate consent.
4. Third Parties and Data Processors
We share data only with the following service providers who process it on our behalf, under data processing agreements:
| Processor | Purpose | Location |
|---|---|---|
| Staticforms (staticforms.dev) | Receives and delivers contact form submissions to us by email | EU / USA |
| Google Analytics 4 (Google LLC) | Website analytics — only if you consent to analytics cookies | USA (SCCs in place) |
| Cloudflare | Website hosting, CDN, and security (processes server logs) | USA / Global (SCCs in place) |
We do not sell, rent, or trade your personal data to any third party.
5. Cookies
5.1 Essential cookies
Our website does not set essential cookies of its own. We use no login sessions or shopping carts.
5.2 Analytics cookies (consent required)
Only if you click "Accept Analytics" on our cookie banner will the following cookies be set:
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
_ga |
Google Analytics | Distinguishes unique users | 2 years |
_ga_X46D285LVM |
Google Analytics | Maintains session state | 2 years |
You can withdraw consent at any time by clearing your cookies or clicking "Reject" if the banner re-appears. You can also opt out of Google Analytics tracking globally at tools.google.com/dlpage/gaoptout.
5.3 Cloudflare cookies
Cloudflare may set a __cf_bm cookie for bot management. This is a technically necessary cookie for website security and does not require consent under PECR.
6. Data Retention
| Data type | Retention period |
|---|---|
| Contact form submissions | Retained for up to 2 years from the date of submission, or until the business relationship concludes, whichever is longer. Deleted on request. |
| Google Analytics data | 14 months (Google's standard retention setting) |
| Server/access logs (Cloudflare) | Up to 30 days |
7. Your Rights Under UK GDPR
You have the following rights in relation to your personal data:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — ask us to correct inaccurate or incomplete data
- Right to erasure — ask us to delete your personal data where there is no compelling reason for us to continue processing it
- Right to restriction — ask us to restrict processing of your data in certain circumstances
- Right to data portability — request a machine-readable copy of data you have provided to us
- Right to object — object to processing based on legitimate interests
- Right to withdraw consent — withdraw any consent you have given at any time, without affecting the lawfulness of prior processing
To exercise any of these rights, email us at info@cloud-vision.uk. We will respond within one calendar month.
8. International Data Transfers
Some of our processors (Google, Cloudflare, Staticforms) may transfer data outside the UK/EEA to the United States. Where this occurs, transfers are protected by Standard Contractual Clauses (SCCs) approved by the UK ICO, or the UK International Data Transfer Agreement (IDTA), providing equivalent safeguards to UK data protection law.
9. How We Protect Your Data
We take reasonable technical and organisational measures to protect your personal data, including:
- HTTPS encryption (TLS) for all data in transit
- HTTP Strict Transport Security (HSTS) enforced at the network level
- Content Security Policy headers to prevent injection attacks
- Access to contact form data restricted to authorised Cloud Vision staff only
10. Complaints
If you are unhappy with how we handle your personal data, please contact us first at info@cloud-vision.uk so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:
- Website: ico.org.uk
- Helpline: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
11. Changes to This Policy
We may update this privacy policy from time to time. The "last updated" date at the top of this page will always reflect the most recent version. Significant changes will be communicated via a notice on our website.
12. Contact Us
For any privacy-related queries, requests, or concerns: